Several years ago I was speaking at a conference in the Seattle area. Beth and I went a few days early so we could visit some of Seattle's landmarks. We wanted to get coffee from the original Starbucks, and we wanted to experience the famous Pike's Place Market.
Within the 9-acre historic district we discovered dozens of farmers, a busy crafts market, and more than 200 unique owner-operated shops. There are a ton of restaurants and surprises at every corner. It was an incredible experience!
The book Fish outlines the business practices of the Pike Place Market. (It's an old book, but well worth the read.) One of the daily challenges they give to their employees is to "make their customers' day."
I like that.
What can you do today to make someone's day? It doesn't have to take much. I'm convinced that to really connect and influence others, you need to be a likable person.
One of the best ways to become likable is to genuinely care about others -- and to show it tangibly.